Privacy Policy

Last updated: December 2024

williazhqp B.V. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website williazhqp.life or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Data Controller

williazhqp B.V. is the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are registered in the Netherlands with registration number 58274319 and VAT number NL249871635B144. Our registered address is Molenweg 76, 4836 IQ Breda, North Brabant, Netherlands.

Data Collection

The data we collect includes personal information that you voluntarily provide to us when you register on the website, make a purchase, subscribe to our newsletter, respond to a survey, fill out a form, or use certain other features of the website. This may include:

• Name and contact information (email address, phone number, postal address)
• Vehicle information (make, model, year, registration details)
• Service history and preferences
• Payment and billing information
• Communication preferences
• Technical data from your use of our website (IP address, browser type, device information)
• Cookies and similar tracking technologies

How We Use Your Information

We explain how we use your information to provide and improve our services. The use of your data enables us to:

• Provide, operate, and maintain our website and services
• Process transactions and send related information
• Send administrative information such as changes to terms and policies
• Respond to your comments, questions, and provide customer service
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, offers, and events
• Monitor and analyse usage and trends to improve your experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: To fulfill our contractual obligations when providing services
• Legitimate interests: For business operations, fraud prevention, and website improvement
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

Data Sharing and Disclosure

We may share your information in the following situations:

• With service providers who assist in our operations
• For legal compliance and protection of rights
• In connection with business transfers or mergers
• With your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Typically, we retain customer data for up to 7 years after the last interaction for tax and legal compliance purposes. Marketing data is retained until you withdraw consent or for a maximum of 3 years of inactivity.

Your Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: You can request copies of your personal data
• Right to rectification: You can request correction of inaccurate data
• Right to erasure: You can request deletion of your data under certain circumstances
• Right to restrict processing: You can request limitation of data processing
• Right to data portability: You can request transfer of your data
• Right to object: You can object to processing based on legitimate interests
• Right to withdraw consent: You can withdraw consent for consent-based processing

International Data Transfers

Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other approved mechanisms under GDPR.

Security of Your Information

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For detailed information about our cookie practices, please see our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically for any changes.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us using the information below. Our data protection team is available to assist you with any privacy-related inquiries:

Supervisory Authority

If you believe we have not adequately resolved your privacy concerns, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or your local supervisory authority.